Competitive pay rate with opportunities for additional pay for performance and attendance. Potential to work from home after completing on-site training and proven job proficiency. Experience evaluating customer situations, making decisions, and responding quickly to questions. Probe effectively and read customer concerns to identify the unstated customer concern. General computer skills & ability to type 40 WPM. Effectively defuse anger, tension and hostility and lead the caller to resolution. Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems. Representative Inbound Customer Service resume experience can include: The work experience section should be the detailed summary of your latest 3 or 4 positions. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inbound customer service position you're applying to. This section, however, is not just a list of your previous inbound customer service responsibilities. It’s the one thing the recruiter really cares about and pays the most attention to. The section work experience is an essential part of your inbound customer service resume. Maintain awareness of the way performance and actions affect members and financial stewardship. Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns. Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. Assist and educate company Health Guides through complex spending account issues. Build rapport by offering information and services beyond the customer’s initial inquiry. Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources. Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures. 
Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.
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